Privacy Policy

Introduction and Scope of the Policy

This Privacy Policy explains how Sankra collects, uses, stores, discloses, and otherwise processes information relating to individuals who access or use the Sankra website, mobile-compatible services, gaming platform, customer support channels, and related account features. It applies to information processed in connection with account registration, gameplay activity, payment processing, identity verification, responsible gambling measures, customer communications, and technical operation of the platform.

The purpose of this Policy is to provide general information about Sankra’s privacy practices in a clear and formal manner. It is intended to apply to users, prospective users, and visitors whose information may be processed when interacting with the platform. Where specific terms, contractual conditions, or regulatory obligations apply to a particular service, those terms may supplement this Policy.

Because Sankra operates as an international online gambling platform, information may be processed in multiple jurisdictions depending on the location of the user, the service provider involved, and the legal requirements applicable to online gaming, payments, fraud prevention, anti-money laundering controls, and player protection. This Policy should therefore be read together with any applicable Terms and Conditions, Cookie Policy, and responsible gambling provisions made available on the platform.

If certain processing activities are subject to local law, the relevant legal requirements may affect how information is collected, retained, disclosed, or restricted. Where precise operator details, retention periods, or jurisdiction-specific legal bases are not stated on this page, such information may be provided elsewhere on the platform or in supplemental notices.

Types of Information Collected

Sankra may collect different categories of information depending on how the platform is used and what services are requested.

Personal Information

Personal information may include identifying and account-related data provided during registration or later account management. This may include name, date of birth, residential address, country of residence, email address, telephone number, username, payment-related identifiers, and verification documents. It may also include information submitted for age verification, identity verification, source-of-funds checks, or security reviews where such checks are required by law or internal compliance procedures.

Where a user engages in deposits, withdrawals, bonus participation, customer support requests, or responsible gambling interactions, Sankra may process records associated with those activities. Such records may include transaction history, payment status, account limitations, gameplay history, communication records, and documentation voluntarily or mandatorily submitted for review.

Technical Information

Sankra may automatically collect technical and device-related information when a user visits or uses the platform. This may include IP address, browser type, device type, operating system, language settings, time zone, referring URLs, pages viewed, session duration, clickstream data, crash reports, and system logs. Technical data may also include approximate geolocation derived from IP address, security event data, login timestamps, and information required to detect misuse, fraud, unauthorized access, or prohibited activity.

Voluntary Information

Users may choose to provide additional information when contacting customer support through live chat or email, participating in surveys or feedback requests, responding to compliance inquiries, submitting responsible gambling requests, or communicating with account assistance personnel. Any information voluntarily disclosed in such communications may be processed to address the relevant issue, maintain records, improve service administration, or comply with legal obligations.

In some cases, Sankra may also receive information from third parties, such as payment processors, identity verification providers, fraud prevention services, analytics providers, gaming suppliers, or public databases, where such receipt is necessary for lawful operation of the platform.

How Information Is Used

Sankra may use collected information for legitimate operational, contractual, legal, and security-related purposes connected with the provision of online gambling services.

These purposes may include:

• creating and administering user accounts;
• verifying identity, age, eligibility, and jurisdictional access restrictions;
• processing deposits, withdrawals, chargeback reviews, and related payment activity;
• enabling access to games, live casino features, tournaments, loyalty systems, and account tools;
• monitoring gameplay, account behavior, and transaction patterns for fraud prevention, anti-money laundering compliance, and platform integrity;
• providing customer support and resolving technical, payment, verification, or account issues;
• applying responsible gambling measures, self-restrictions, account limitations, or exclusion requests;
• maintaining internal records, audit trails, and compliance documentation;
• improving website functionality, system performance, and service reliability;
• detecting, investigating, and responding to suspected abuse, cheating, collusion, unauthorized access, or breaches of platform rules;
• enforcing terms, policies, and legal rights; and
• meeting legal, regulatory, judicial, or reporting obligations.

Where permitted by applicable law, information may also be used for limited administrative communications related to account status, security notifications, service updates, policy changes, or transactional matters. Sankra does not need separate consent to send communications that are necessary for the performance of the service or for compliance purposes.

Cookies and Tracking Technologies

Sankra may use cookies and similar tracking technologies to support essential platform functions, maintain session continuity, remember user preferences, analyze website traffic, improve performance, and enhance security. These technologies may include browser cookies, local storage objects, session identifiers, tags, pixels, and analytics tools.

Some cookies may be strictly necessary for authentication, fraud prevention, account login, load balancing, payment flows, and secure gameplay sessions. Other cookies may support analytics, language preferences, device recognition, and service optimization. Depending on applicable law and the configuration of the user’s browser or device, non-essential cookies may be subject to user consent or preference management.

Cookie-based information may be linked to technical identifiers or account activity where necessary for security, legal compliance, or service continuity. Users may have the ability to manage certain cookie settings through browser controls or on-site consent tools, subject to the limitations of the technology used and the operational need for essential cookies.

The use of third-party analytics or embedded tools may result in the processing of certain technical data by external providers acting under their own privacy terms or on behalf of Sankra, depending on the service arrangement.

Data Sharing and Disclosure

Sankra may share information with third parties where such sharing is necessary for the operation of the platform, compliance with legal obligations, protection of rights, or prevention of unlawful conduct.

Information may be disclosed to service providers that support hosting, payment processing, identity verification, fraud detection, customer support systems, analytics, game delivery, security monitoring, document review, and compliance operations. Such providers may process information under contractual restrictions, confidentiality duties, or instructions imposed by Sankra, where applicable.

Information may also be shared with financial institutions, payment intermediaries, auditors, professional advisers, courts, law enforcement bodies, regulatory authorities, licensing bodies, or dispute resolution entities when disclosure is required or reasonably necessary to comply with applicable law, enforce rights, investigate misconduct, or respond to lawful requests.

In the context of corporate restructuring, merger, asset transfer, financing due diligence, or business reorganization, user information may be disclosed to relevant parties subject to appropriate confidentiality safeguards where legally required.

Sankra does not state in this Policy that it sells personal information for independent third-party use unless such practice is expressly disclosed elsewhere and permitted by applicable law.

Data Storage and Security Measures

Sankra retains information for as long as necessary for the purposes described in this Policy, including account administration, legal compliance, dispute handling, fraud prevention, payment reconciliation, security monitoring, and enforcement of platform rules. Retention periods may vary depending on the category of data, whether the account remains active, and the legal or regulatory obligations applicable to gambling operators.

Reasonable technical and organizational measures may be used to protect information against unauthorized access, loss, misuse, alteration, or unlawful disclosure. Such measures may include encrypted transmission protocols such as SSL, access controls, account authentication mechanisms, security monitoring, role-based restrictions, audit logging, and internal review procedures. However, no internet-based system or electronic storage method can be guaranteed to be fully secure in all circumstances.

Users remain responsible for maintaining the confidentiality of their login credentials and for using secure devices and networks when accessing the platform. Sankra may suspend or restrict access where security concerns arise or where account activity indicates possible compromise.

User Rights and Choices

Depending on the jurisdiction applicable to the user, individuals may have certain rights regarding their personal information. These rights may include the right to request access to personal data, request correction of inaccurate information, request deletion where legally permissible, object to certain processing activities, request restriction of processing, or request portability of data in an appropriate format.

These rights are not absolute. Sankra may decline or limit a request where continued processing is necessary to comply with legal obligations, prevent fraud, complete transactions, establish or defend legal claims, enforce contractual terms, or maintain regulatory records required for licensed gambling activity.

Users may also have choices regarding cookies, account settings, responsible gambling tools, and certain non-essential communications, subject to applicable law and operational necessity. If a user closes an account, some information may nevertheless be retained where required for legal, accounting, security, or compliance purposes.

Where a request relates to identity, account ownership, or legal entitlement, Sankra may require sufficient verification before acting on the request.

International Data Transfers

Because Sankra operates internationally and may rely on cross-border service providers, information may be transferred to, stored in, or accessed from countries other than the user’s country of residence. Such transfers may occur where necessary for account administration, payment processing, customer support, fraud prevention, security monitoring, or the provision of gaming services.

When international transfers occur, Sankra may rely on appropriate safeguards where required by applicable law. These safeguards may include contractual protections, internal data handling measures, security controls, or other lawful transfer mechanisms recognized in the relevant jurisdiction. The level of data protection in the destination country may not always be identical to that of the user’s home jurisdiction, including where users access the platform from Australia or other locations with distinct privacy frameworks.

Users should be aware that regulators, courts, law enforcement bodies, or service providers in another jurisdiction may have lawful access rights to certain information under local law. Sankra seeks to manage such transfers in a manner consistent with legal obligations, operational requirements, and reasonable privacy protections, including in relation to users located in Australia where cross-border service infrastructure may be involved.

Protection of Minors

Sankra is intended for use only by persons who have reached the legal age for gambling in the jurisdiction from which they access the platform. It does not knowingly seek to collect or process personal information from minors or individuals who are otherwise legally prohibited from using gambling services.

Age and identity verification measures may be used to confirm eligibility, and accounts may be suspended, restricted, or closed if there is reason to believe that a user is underage or has provided inaccurate age-related information. Any information identified as having been submitted by a minor may be deleted, blocked, or retained only as necessary to comply with legal obligations, prevent fraud, or support exclusion procedures.

Parents, guardians, or lawful representatives who believe that a minor may have provided information to Sankra should use the available support channels identified on the platform so that the matter can be reviewed.

Additional Notice for Australia

This section is included for informational clarity where users access the platform from Australia. Availability of gambling services, privacy rights, and related compliance requirements may depend on local law, territorial restrictions, and platform eligibility settings.

Where local legal requirements impose additional conditions regarding notice, consent, complaint handling, or cross-border disclosure, those requirements may supplement this Policy to the extent applicable. If there is any inconsistency between this general Policy and mandatory local privacy law, the mandatory legal requirements will prevail for the affected processing activity.

Policy Updates and Changes

Sankra may amend this Privacy Policy from time to time to reflect legal, regulatory, operational, technical, or business changes. Updated versions may be published on the platform with a revised effective date or similar notice mechanism where appropriate.

Material changes affecting the way personal information is processed may be communicated through account notices, website banners, or other suitable service-related channels when required by law or deemed appropriate in the circumstances. Continued use of the platform after an updated Policy becomes effective may constitute acknowledgment of the revised terms to the extent permitted by applicable law.

Users are encouraged to review the current version of this Policy periodically in order to remain informed about Sankra’s privacy practices. Where additional jurisdiction-specific notices apply, those notices should be read together with this Policy.